Terms and Conditions

>Terms and Conditions
Terms and Conditions 2017-04-18T08:19:44+00:00

Making A Purchase

We ship worldwide.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

Our fulfilment partner for online purchases is Solent Marine Ltd. Payments will be made into their ecommerce system, and orders shipped from their warehouse. Shipments and documentation may bear their name.

We accept credit card payment. If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, surface mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Standard UK mainland shipping cost is £3.95 per order.

Shipping cost to non mainland UK and Scottish Highlands may exceed £3.95 depending on the weight of the consignment. If different we will advise you of the cost prior to despatch.

We aim to despatch orders within two to three working days and the majority are shipped next day. If we anticipate any delay in dispatch we will advise you and ask if you wish to proceed with your order.

Shipping Charges:

UK mainland shipping cost is £3.95 per order.

Offshore & Highlands: 
We endeavour to maintain our £3.95 charge to non mainland UK and Scottish Highlands and our default charge on orders is applied, but items over 2kgs or items with CO2 cylinders will need to be sent by our road courier and we will advise of the cost prior to despatch.

Items over 2kg:
Isle Of Man, Scottish Highlands & Islands – £18.50
Channel Islands – £16.50
Northern Ireland – £13.50

International shipping: 

Index Marine endeavours to ship worldwide and can provide you with a quote. Please email us with your requirements.

For small lighter items we will send by Air Mail and advise of any additional charges

For larger shipments please contact us to discuss preferred shipping method.

We aim to despatch orders within two to three working days and the majority are shipped next day. If we anticipate any delay in despatch we will advise you and ask if you wish to proceed with your order.

If you have urgent or any other special delivery requirements please contact us and we will do our best to meet your requirements.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

To ensure your credit card security and to keep your personal information safe we use Secure Hosting Payment Services. All of your data is encrypted prior to being sent over the Internet to our system. We use secure firewalls which are systems designed to keep information inaccessible and safe from other Internet users.

You can check that your connection is secure by looking for a locked padlock icon or a solid key icon usually displayed at the bottom of your browser window. Your Internet Explorer will also show a security notice when enabled. You will also see that the display in the address window of your browser changes from ‘http’ to ‘https’.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01305 849405 (International +44 1305 849405) or write to us at Unit 42 Enterprise Park, Piddlehinton, Dorset DT2 7AU, United Kingdom.

Privacy Policy

Index Marine Ltd and its fulfilment partners do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We want you to buy with confidence and be completely happy with your purchase from Index Marine.

We offer a money back guarantee if not fully satisfied with your purchase

Should you need to return any item to us for any reason please e-mail us first for a returns form at sales@indexmarine.com.
Returned goods must reach us within 14 days of purchase, unused and in the supplied condition, together with their instructions, any labels and in their original packaging.

If any of the goods are faulty we will either refund the cost amount in full or send you a replacement free of charge, provided you contact us within 14 days of receipt.

Please note that we are only able to refund postage where goods are faulty or due to shipment error.

Manufacturers specifications may change without our being notified. Product supplied will always achieve, or exceed the specification described on our web site.

All sizes and measurements are as provided by the manufacturers, we try to make sure that they are as accurate as possible.

Your rights to return goods are protected under the Consumer Contracts Regulations